Strengthening Recruitment Practices at Scale for Military OneSource’s MFLC Program Support
RPO Services
Key Results
100+ offers in 6 months
209 candidates submitted
158 interviews conducted
About The Client
A defense contractor secured a prime contract to deliver non-medical counseling services to military service members. Administered through the Military and Family Life Counseling (MFLC) program under the Military OneSource initiative, it offers 24/7 support services and a comprehensive suite of resources, education, referrals and counseling.
The program serves approximately 4.7 million beneficiaries, including active-duty military, their families and eligible civilians worldwide. With an estimated total value of $2B, Military OneSource is a central hub for critical support services, ensuring beneficiaries have access to essential information
and assistance.
TekStream was selected to provide specialized recruiting solutions to support this program. Roles needed included: Triage Consultants, Family Counselors, School Counselors, Marriage Counselors, Clinical Psychologists, Social Workers, Psychiatrists and Drug and Alcohol Counselors.
Challenges
The size and complexity of the project introduced significant challenges related to recruiting, compliance and operational executions, including:
- Global Scale: Supporting approximately 4.7 million participants globally required hiring many professionals within a relatively short timeframe, straining resources and capacity.
- Specialized Talent Requirements: The preference for licensed counselors with prior experience working with military personnel and their families significantly narrowed the talent pool.
- On-Site and Short-Term Commitments: On-site location requirements, coupled with the need for flexibility in transferring, extending or leaving after 9-12 months, created ongoing turnover and evolving workforce needs.
- Challenging Remote Locations: Several hiring roles were located in remote areas far from major metropolitan centers, further reducing the talent pool.
- Dynamic Family Needs: Life events such as military deployment or emerging mental health concerns require program flexibility to maintain efficacy.
- Frequent Patient Relocations: The constant movement of military personnel and their families due to new orders created additional challenges in maintaining consistent support.
The Solution
TekStream implemented a strategic, multi-pronged solution to meet the client’s staffing needs quickly and efficiently while ensuring compliance, quality, and scalability. Solutions included:
- Leveraging a dedicated, cross-functional recruitment team
- Developing a robust, scalable talent pool
- Leveraging technology and AI for candidate sourcing and screening
- Partnering with military-specific recruiting networks
- Streamlining communication channels and implementing project management best practices
Key Successes
TekStream helped the client achieve their goal of fully staffing the program, submitting 209 total candidates, interviewing 158 candidates and offering 100+ roles.
Industry: Government
Location: Virginia
Employees: 47,000
Annual Revenue: $15.4 Billion
Military Community and Family Policy is directly responsible for establishing quality-of-life policies and programs that help our service members, their families and survivors be well and mission ready. Military OneSource is the gateway to MC&FP programs and services that support the everyday needs of the 5.2 million service members and immediate family members of the military community. These Department of Defense services can be accessed 24/7/365 around the world.